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What Are The Greatest Changes In Shopping In Your Lifetime

What are the greatest changes in shopping in your lifetime? So asked my 9 year old grandson.

As I thought of the question the local Green Grocer came to mind. Because that is what the greatest change in shopping in my lifetime is.

That was the first place to start with the question of what are the greatest changes in shopping in your lifetime.

Our local green grocer was the most important change in shopping in my lifetime. Beside him was our butcher, a hairdresser and a chemist.

Looking back, we were well catered for as we had quite a few in our suburb. And yes, the greatest changes in shopping in my lifetime were with the small family owned businesses.

Entertainment While Shopping Has Changed
Buying butter was an entertainment in itself.
My sister and I often had to go to a favourite family grocer close by. We were always polite as we asked for a pound or two of butter and other small items.

Out came a big block of wet butter wrapped in grease-proof paper. Brought from the back of the shop, placed on a huge counter top and included two grooved pates.

That was a big change in our shopping in my lifetime… you don’t come across butter bashing nowadays.

Our old friendly Mr. Mahon with the moustache, would cut a square of butter. Lift it to another piece of greaseproof paper with his pates. On it went to the weighing scales, a bit sliced off or added here and there.

Our old grocer would then bash it with gusto, turning it over and over. Upside down and sideways it went, so that it had grooves from the pates, splashes going everywhere, including our faces.

My sister and I thought this was great fun and it always cracked us up. We loved it, as we loved Mahon’s, on the corner, our very favourite grocery shop.

Grocery Shopping
Further afield, we often had to go to another of my mother’s favourite, not so local, green grocer’s. Mr. McKessie, ( spelt phonetically) would take our list, gather the groceries and put them all in a big cardboard box.

And because we were good customers he always delivered them to our house free of charge. But he wasn’t nearly as much fun as old Mr. Mahon. Even so, he was a nice man.

All Things Fresh
So there were very many common services such as home deliveries like:

• Farm eggs

• Fresh vegetables

• Cow’s milk

• Freshly baked bread

• Coal for our open fires

Delivery Services
A man used to come to our house a couple of times a week with farm fresh eggs.

Another used to come every day with fresh vegetables, although my father loved growing his own.

Our milk, topped with beautiful cream, was delivered to our doorstep every single morning.

Unbelievably, come think of it now, our bread came to us in a huge van driven by our “bread-man” named Jerry who became a family friend.

My parents always invited Jerry and his wife to their parties, and there were many during the summer months. Kids and adults all thoroughly enjoyed these times. Alcohol was never included, my parents were teetotallers. Lemonade was a treat, with home made sandwiches and cakes.

The coal-man was another who delivered bags of coal for our open fires. I can still see his sooty face under his tweed cap but I can’t remember his name. We knew them all by name but most of them escape me now.

Mr. Higgins, a service man from the Hoover Company always came to our house to replace our old vacuum cleaner with an updated model.

Our insurance company even sent a man to collect the weekly premium.

People then only paid for their shopping with cash. This in itself has been a huge change in shopping in my lifetime.

In some department stores there was a system whereby the money from the cash registers was transported in a small cylinder on a moving wire track to the central office.

Some Of The Bigger Changes
Some of the bigger changes in shopping were the opening of supermarkets.

• Supermarkets replaced many individual smaller grocery shops. Cash and bank cheques have given way to credit and key cards.

• Internet shopping… the latest trend, but in many minds, doing more harm, to book shops.

• Not many written shopping lists, because mobile phones have taken over.

On a more optimistic note, I hear that book shops are popular again after a decline.

Personal Service Has Most Definitely Changed
So, no one really has to leave home, to purchase almost anything, technology makes it so easy to do online.
And we have a much bigger range of products now, to choose from, and credit cards have given us the greatest ease of payment.

We have longer shopping hours, and weekend shopping. But we have lost the personal service that we oldies had taken for granted and also appreciated.

Because of their frenetic lifestyles, I have heard people say they find shopping very stressful, that is grocery shopping. I’m sure it is when you have to dash home and cook dinner after a days work. I often think there has to be a better, less stressful way.

My mother had the best of both worlds, in the services she had at her disposal. With a full time job looking after 9 people, 7 children plus her and my dad, she was very lucky. Lucky too that she did not have 2 jobs.

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Document, Content, Knowledge: Part 1, Document Management

Information is every organisation’s most valuable asset and managing this information is essential. The amount of data and information within an organisation is growing dramatically. Efficient management of information can result in better customer service, improved internal communication, better decision making and enhanced productivity.Information management systems provide the foundations to turn corporate data into intelligent, shared information by providing a central information source accessible to all. These systems have changed over time and evolved to meet various business requirements, such as remote working.Document Management Definition: “Document Management is the process of managing documents through their lifecycle. From inception through creation, review, storage and dissemination all the way to their destruction” (Document Management Avenue).Document management systems started to appear in the mid 1980′s. The original aim was to develop a system to enable the paperless office. Scanning all paper documents and retrieving them electronically was about as complex as it got. These early file and find systems were simply electronic filing cabinets.The document management market has been revolutionised over the past 10 years by technological advances. Now document management systems capture almost any type of document not just paper but electronic documents, HTML, e-mails, EDI, XML, etc. They still allow you to store, search and retrieve documents, but the retrieval is now instant from anywhere and the search options much wider.Another major enhancement to document management was the introduction of workflow. Workflow is defined as “an IT technology which uses electronic systems to manage and monitor business processes. It allows the flow of work between individuals and/or departments to be defined and tracked” (Document Management Avenue). It has become an integral part of many document management solutions and meant that it was possible to progress from simple file and find systems to a solution that could ‘manage’ documents; tracking the process of distributing documents, and monitoring and controlling work. The Internet is transforming the way that workflow is used and has led to a new term: eProcess. Research group Ovum defines eProcess as “workflow for the e-business. e-Process extends the concept of process automation to include a company’s partners, suppliers and customers”. Instead of monitoring organisation-wide processes, eProcess is extended to include any external organisations. For document management this means it is possible to effectively integrate documents with their partners, suppliers and customers. This increases collaboration between organisations and improves the efficiency of the supply chain.Version ControlThe definition of document management includes the ability to manage a document through its life cycle from creation to archive. While a document is live it may need to be worked on and altered by any number of people. Version control ensures you do not have clashing versions of documents. Version control gives “control over exactly who can edit documents and enter new documents into the system and avoids any update conflicts” (Cimtech). This involves checking out any documents that are being edited and locking them, allowing users to either save as newer versions or over-write old versions.”In the future, document management will become established as a vital business tool for all organisations looking to share information on an enterprise basis” (Document Management Update)
Summary of document management:
Manage all types of document
Workflow and eProcess
Version Control
An evolved technology that forms the basis for content and knowledge management
Fast becoming a must-have for competitive businessContent management and knowledge management systems are basically extensions of the document management concept and this is where a lot of the confusion arises.Content ManagementDefinition: “a set of tasks and processes for managing content explicitly targeted for publication on the Web throughout its life from creation to archive” (Ovum).Content management solutions are essentially an extension of document management that includes managing web content. Some vendors simply re-badged their products without actually adding any functionality, but the true vendors of content management have added valuable capabilities that continue the scope of document management, beyond the confines of one organisation.An area of much discussion in the market currently is personalisation of content. The prolific use of the Internet and the growth of customer relationship management (CRM) have made it much easier for companies to offer a personal service to customers. Content management systems often incorporate personalisation capabilities although the degree of personalisation can vary greatly, from referring to every user by name to offering the same content to a specific group of users. The technology involved today makes it possible for organisations to replicate the dialogue that a local shop owner might have with its customers, even though they may have many millions. A content management system can also be used like a document management system for capture, distribution and retrieval of information. Enterprise Content Management is a new term that is applied to a system that includes both content and document management capabilities. Content management solutions collect data or information from all required sources, organise it for ease of retrieval and deliver it using a web-compliant system. This can either be over the Internet or Intranet.A content management solution is commonly used to keep a website up-to-date; it is likely to include web-based publishing, format management, revision control, indexing, search, and retrieval. A content management solution captures paper, media, graphic images, email, voice, video etc, and although it is usually associated with managing for the web it can be extended to include any structured and unstructured content for any channel.Another vital difference between document management and content management is the way in which documents are classified. Document management is concerned with the external classification of a document, the index fields and keywords used to refer to it. Content management however, is concerned with internal classification methods such as author, date and time of creation and context.Content management systems have become an essential part of a company’s IT infrastructure and this looks set to continue:”Content management growth is slowed, not halted by the IT recession, while much of the IT industry is in recession, Strategy Partners analysis shows the CM market as continuing to display strong growth of 34.5% for software and services in Europe 1999-2003 after accounting for September 11th and current recessionary factors. This is faster than the worldwide market (29.5%)” (Strategy Partners, 2001).Summary of content management:
Manages all content but usually focuses on managing web content
Web-publishing
Personalisation
A growing market that is becoming more establishedKnowledge Management Definition: “The process of capturing value, knowledge and understanding of corporate information, using IT systems, in order to maintain, re-use and re-deploy that knowledge” (Document Management Avenue).Knowledge management aims to capture all the knowledge in an organisation, from paper documents, web information, electronic reports, employee knowledge or knowledge gained from informal meetings and discussions. Content or document management systems are often the backbone of knowledge management but there is a vast difference in the scope of information captured.Knowledge management allows employees access to intelligent information and includes features such as collaboration, business intelligence, just-in-time e-learning and CRM. On an enterprise-level, knowledge management carries the largest change to the working practises of an organisation. IT solutions of this nature almost invariably require a change to the working environment. Knowledge management, is highly complex and Implementing a knowledge management solution brings about a large culture change at all levels within an organisation.Interest in knowledge management has grown recently for several reasons; the Internet has raised users’ expectations of immediate access to relevant information; organisations are realising the value of their corporate knowledge; the shift in employment patterns, with people spending much less time in a company increases the chance of losing knowledge with an employee – it has been said that NASA wouldn’t be able to put a man on the moon now, as the knowledge was not captured at the time.Knowledge management has a strong link with CRM, (customer relationship management) and a knowledge management system that contains all customer data can be used as a CRM system. This has made these systems especially popular in call centres. The ability to answer a customer query on the initial call not only saves time and the cost of a call back, but also improves customer relations.Knowledge management systems are expensive and notoriously difficult to cost justify. The main reason for this is that a lot of the benefits are intangible. Improving efficiency, productivity, employee access to information and customer satisfaction are difficult to calculate. The benefits can be vast but the financial outlay and cultural change can be off-putting and hence the market is growing slowly:”The KM market is projected to be worth between $1,500 and $4,000 millions in one to two years’ time, based on in-depth user surveys” (Strategy Partners).Apart from the very largest of organisations, there has not been the take-up of knowledge management systems to match the hype.Summary of knowledge management:
Manages all knowledge in an organisation
Often thought of more as a concept then a system
Strong links with CRM
Difficult to cost justify
A new market that is growing but slowlySummary of Document, Content, Knowledge ManagementDocument management systems are now the definitive answer for efficient management of documents. The introduction of content management systems provided the ability to manage web content. Whereas knowledge management extends this concept to manage all knowledge existing in an organisation. So while all three manage information using similar methods, the scope and purposes remain quite distinct.

Home Schooling a Future Millionaire

The public school system in America is a dinosaur and the Ice Age is not far off. With all of the advances we’ve made in technology and as a society in the last 50 years, it’s ludicrous to see our children being educated in the standardized system used 50 years ago. The influx of parents who are home schooling and the home schooling resources available now versus 10 years ago attest to the fact that parents are fed up.Not only do the majority of public schools not work, but our children are getting less and less education. American children are getting further and further behind their Japanese and German counterparts; and in a time where the economy is global, how do our children remain competitive in the job market of tomorrow?Besides the threat of violence at school, the lack of education going on there, the generally sliding test scores and the lack of alternatives; the economical drain on property tax payers to support this lumbering, antiquated system is phenomenal. Simply put, if all of us had the option of doing something else, most of us would. Private schools, magnet schools or home schooling alternatives are a reality.For some of us though, there is currently no feasible alternative. Many of us simply cannot afford to shell out college-sized tuition starting in grade school. For many more who work outside the home, the time required to start home schooling is a commitment that we’re not sure we can incorporate into our already packed schedules.What is your child really learning at school currently that will translate into success and financial freedom and entrepreneurial skills later on in life? If we all sat down and looked through the graded papers our children bring home and asked, “How does this turn into dollars and cents later on?” the answer would be, “Most of it doesn’t.”So what can you do right now, on the budget and with the time you have to improve the quality of your child’s education?Expand where you’re at.What is your child learning about money right now? Normally we learn early in grade school how to recognize money (what’s a nickel, what’s a dollar), we see math used in story problems where the concept is actually addition or subtraction; and that’s our money education unless we receive additional education in college. For a subject that is so near and dear to our hearts, money is not prominent in most of our educations.This is where a lack of education spells a future lack of funds. You want your child to become a millionaire later in life; or even just be financially independent, you will be responsible for showing them how to think and what to do with money. Setting aside one hour a week to discuss finances with your child would give them so much more of a head start than they have right now. Make it interesting, make it personal, teach them what you wish someone would have taken the time to teach you. Are you paying bills this week? Have your child sit down and watch what you’re doing. Explain the method of accounting you use and what you’re paying for and how much. Are you setting up a budget for the family? Give your child the opportunity to give input on the budget as well as see how it works.If finances are a problem in your family, your child needs to understand money now more than ever. If you’re facing creditors, bankruptcy or foreclosure, why keep your child in the dark regarding the circumstances? If you’re investing for the future or for their college, why not explain what your goals are? Can you explain your own financial goals or why you’ve chosen a specific investment? Can you explain simple stock market terms, what is a certificate of deposit, what is a treasury bond? If not, maybe this is the first step in learning more about your finances – teaching your child. Don’t be embarrassed to start at the beginning; just start.What is your child learning about business right now? For most people’s children, their business education is confined to: trying to explain what their parents do for work, going to work with them one day a year and then getting their first job at 16. They will learn more about business if they go to college with a business major, but what practical, real-world experience are they receiving? Can you realistically expect someone with that limited amount of business knowledge to start and run their own business? How did you learn about business if you own your own?You had to jump in and do it.Whether you own your own business or not, all of us can agree that an education in business is a great way to cover core concepts and grasp a general idea of a topic, but experience in business is priceless. Your child starting a paper route or a babysitting business will teach them on a personal level what coming to work with you once a year would never do.Expand where you’re at. The entrepreneurial spirit that you are growing is an education that your child will never forget. Rather than sit back and watch our children waste precious learning time in front of the television, as a family commit to one hour a week getting an education on money. Go to the library, get on the Internet, find material that excites and inspires you and your child will become excited and inspired about money.Home schooling is a term that really means, “The buck stops here.” If we choose a better quality of education for our children, we have to supplement at home. If we choose a successful mindset for our children, we have to show by example. If we want more for our children regarding money and business potential for our children than we have had, we have to provide them with more right out of the gate.Right now there are more resources available for at-home education than ever before. We have more information at our fingertips than any generation before us. What is our excuse if we don’t use it?
Ultimately, what will give your child a leg up in a global economy and an ever-changing job market will be the confidence you instilled in them and an education than can be calculated into dollars and cents.

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